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Wild Employment
UPDATE: July 2009
*Two positions presently available:
Operations Assistant and South America Program Director
Join a small group of specialized travel professionals working together in a dynamic ecotourism company to provide personal and responsive customer service designing international adventures that are life-changing experiences for travelers and host country communities. Wildland Adventures, Inc. is an award-winning ecotourism and adventure travel company specializing in worldwide cultural and natural history explorations for small groups, families, and individuals since 1986.
OPERATIONS
Operations Assistant |
Responsible for management of daily internal office operations and administrative support for company Director and destination Program Directors. Primary tasks include data entry and auditing, administration of electronic banking, training, oversight of other administrative staff and interns, sales and marketing assistance including desktop publishing, direct mails, and assisting with internet marketing and website management.
Primary Responsibilities
Client Trip Services
Working as a team with destination Program Directors to assist with pre-departure services including:
Pre-departure and final trip documents
Customer accounts receivable
Operator arrival reports and accounts payable
Maintain in-house client departure materials
Operations support for Costa Rica, Panama, and Nicaragua
Working closely our Central America Program Director based in Costa Rica, acting as her primary US-based support including:
- Keeping track of blocked space reservations and deposits
- Assembling traveler mailings
- Tracking client booking status
Document Production, Desk Top Publishing, and Website Management
Editing and updating online and printed content.
Office Administration
Some general office administration include:
- Training staff and overseeing interns
- Maintain internal company operations manuals and policies
- Prepare sales and production reports
Marketing and Sales Assistance
- Provide primary support for phone reception, responsive sales calls and email requests
- Assist with internet marketing presence including the Facebook page, other distribution websites, and collaborating with IT Manager and company Director for other internet marketing endeavors.
Qualifications for this position include at least 2 years experience in office administration; experience in travel business, tour operations and travel administration is a plus. Requirements include: exceptional written and verbal business communications skills including excellent spelling, grammar and English language ability; detail-oriented, highly organized and systematic; vibrant and confident telephone presence; and versatility in defining and completing a variety of tasks.
Acceptable applicants should be highly computer proficient including knowledge and experience in use of database systems, word processing, spreadsheet calculations, and basic desktop publishing. Computer proficiency in Microsoft WORD and Excel, desktop publishing, and database management programs necessary.
Wildland Adventures, Inc. is a growing adventure travel company specializing in active natural history and cultural trips to Africa, Central and South America, Alaska, Turkey and the Middle East, India and New Zealand. Business hours are from 8:00AM to 5:30PM Monday-Friday.
Compensation: Salary commensurate with experience, major medical, travel, paid holidays and sick leave, vacations, optional 4-day work week.
Benefits: Major medical, travel, paid holidays and sick leave, vacations, optional bi-weekly 4-day work week.
Email cover letter of intent and resume to
. [Please no unsolicited employment calls.]
South AMERICA
Adventure Travel Program Director |
Join a small group of specialized travel professionals working together in a dynamic ecotourism company to provide personal and responsive customer service designing international adventures that are life-changing experiences for travelers and host country communities. Rated by National Geographic Adventure Magazine as the “#1 Best Do-It-All” adventure company in 2009. Program Directors are responsible for sales and administration of group and individual travel arrangements for specific destinations. They have a large degree of autonomy; contribute to strategic decision-making working together in a collaborative atmosphere.
SUMMARY OF PRIMARY DUTIES—Seattle, Washington
Destination Sales
Apply highly detailed destination knowledge, field experience, and sales experience to present a professional and personal customer sales relationship via phone and email.
Design and edit destination documents and website. Conceptualize marketing strategy for the region; develop competitive positioning and rationale for each itinerary; provide marketing content for web, Enews and special promotions; public travel presentations.
- Client and Operator Pre-Departure Services
Maintain client reservations database, and paper and electronic files; prepare pre-departure materials and respond to customer pre-departure trip queries; confirm in-country services with ground operators; assist with destination air services as needed.
- Client and Supplier Accounts Management
Oversee client accounts receivable with operations department; negotiate rates and prepare operator payments
Travel Program Development
Develop new travel programs, itineraries and meaningful travel experiences collaborating with in-country suppliers and guides, including FAM trips and trade shows.
Conservation and Community Development
Oversight of local conservation and community development projects supported by trip proceeds.
The South America Program Director works together as part of a team responsible for sales and administration of group and individual travel arrangements for designated destinations in South America primarily including Peru, Chile, Argentina, and Ecuador. Experience in other Latin American destinations a plus.
Qualifications for this position include 2-3 years experience in travel sales, tour operations and administration, or commercial adventure travel field experience in South America including knowledge of destinations, travel logistics, accommodations and related tourism services throughout the Andean region. Requirements include: exceptional written and verbal business communications skills including excellent spelling, grammar and English language ability; highly organized and detail-oriented; vibrant and confident telephone presence; and versatility in defining and completing a variety of tasks.
Acceptable applicants should be highly computer proficient including knowledge and experience in use of database systems, word processing, spreadsheet calculations, and basic desktop publishing. Computer proficiency in Microsoft WORD and Excel, desktop publishing, and database management programs necessary.
Wildland Adventures, Inc. is a growing adventure travel company specializing in active natural history and cultural trips to Africa, Central and South America, Alaska, Turkey and the Middle East, India and New Zealand. Business hours are from 8:00AM to 5:30PM Monday-Friday.
Compensation: Salary commensurate with experience, major medical, travel, paid holidays and sick leave, vacations, optional 4-day work week.
Benefits: Major medical, travel, paid holidays and sick leave, vacations, optional bi-weekly 4-day work week.
The Wild office is located in north Seattle with a spectacular view of Mt. Rainer, Lake Washington, and the Cascade Range. Program Directors travel an average of 2-4 weeks per year on educational trips to develop and maintain detailed destination knowledge for sales and program development expertise.
Wildland Adventures, Inc. is an award-winning ecotourism and adventure travel company specializing in worldwide cultural and natural history explorations for small groups, families, and individuals since 1986. Active and inquisitive travelers appreciate our extraordinary itineraries, boutique accommodations, and exceptional native guides creating authentic cross-cultural encounters on soft-adventures that include walking, hiking and trekking, wildlife safaris, small yacht voyages, honeymoon adventures, and personalized custom adventure travel to Africa, Central and South America, the Middle East, the South Pacific and Alaska.
Business Hours: 8:00 AM to 6:00 PM Monday-Friday
Salary: Based on experience
Benefits: Medical, Travel, paid holidays and sick leave,
vacations, optional 4-day workweek
Email cover letter of intent and resume to
. [Please no unsolicited employment calls.]
Wildland Adventures,
3516 NE 155th, Seattle, WA 98155
TEL: 206-365-0686, FAX: 206-363-6615,
AN EQUAL OPPORTUNITY EMPLOYER |
