Join a small group of specialized travel professionals working together in a dynamic ecotourism company to provide personal and responsive customer service designing international adventures that are life-changing experiences for travelers and host country communities. Wildland Adventures, Inc. is an award-winning ecotourism and adventure travel company specializing in worldwide cultural and natural history explorations for small groups, families, and individuals since 1986.
AFRICA PROGRAM DIRECTOR - FULL TIME - START: OPEN
SUMMARY OF PRIMARY DUTIES
• DESTINATION SALES
Apply highly detailed destination knowledge, field experience, and sales skills to develop a professional and personal customer relationship primarily via phone and email helping to plan their trip of a lifetime. Responsible for performance management and accountability for proven best practices (quick response times, follow-ups, high-quality client-centric communication, and effective use of systems and tools.
• DESTINATION MARKETING
Conceptualize marketing strategy for the region; develop competitive positioning and rationale for each itinerary; provide marketing content for printed brochures, web, Enews and special promotions; prepare public travel presentations.
• CLIENT AND OPERATOR PRE-DEPARTURE SERVICES
Oversee client reservations database and electronic files; maintain pre-departure documents with the operations team and respond to customer pre-departure trip queries. Confirm in-country tour services with ground operators; help coordinate destination air services as needed.
• CLIENT AND SUPPLIER ACCOUNTS MANAGEMENT
Oversee client accounts receivable, and negotiate rates, request quotes for itineraries, and oversee payments to contracted suppliers with operations management team.
• TRAVEL PROGRAM DEVELOPMENT
Develop new travel programs, itineraries and meaningful travel experiences collaborating with in-country suppliers and guides, including FAM trips/trade shows.
• CONSERVATION AND COMMUNITY DEVELOPMENT
Oversee local conservation and community development projects supported by trip proceeds. Connect interested clients with company-supported conservation and community projects.
The Africa Program Director works together as part of a team responsible for sales and administration of group and individual travel arrangements for designated destinations in Africa primarily including Kenya, Tanzania, Uganda, Rwanda, Botswana, Zambia, South Africa, Namibia, Zimbabwe, Malawi, and Mozambique.
Qualifications for this position include at least 2 years experience in travel sales, tour operations and administration with commercial adventure travel field experience in African safaris. Detailed knowledge of accommodations, parks and wildlife reserves, and safari tourism services including land and air travel logistics. Additional requirements include exceptional written and verbal business communications skills, excellent grammar and English language ability, highly organized and detail-oriented, vibrant and confident telephone presence, and versatility in defining and completing a variety of tasks. Computer proficiency required.
Salary BOE plus incentives based on performance. BENEFITS
Major medical, travel, paid holidays and sick leave, vacations, optional bi-weekly
4-day work week. TRAVEL Program Directors travel an average of 2-4 weeks per year on educational trips to develop and maintain detailed destination knowledge for sales and program development
Wildland Adventures, Inc. is a growing adventure travel company specializing in active natural history and cultural trips to Africa, Central and South America, Alaska, Turkey and the Middle East, India and New Zealand. Rated by National Geographic Adventure Magazine as the “#1 Best Do-It-All” adventure company. Business hours are from 8:00AM to 5:30PM Monday-Friday.
The Wildland office is located in north Seattle with a spectacular view of Mt. Rainer, Lake Washington, and the Cascades. Program Directors travel an average of 2-4 weeks per year on educational trips to develop and maintain detailed destination knowledge for sales and program development expertise.
Email cover letter of intent and resume to email@example.com. [Please no unsolicited employment calls.]
AN EQUAL OPPORTUNITY EMPLOYER